Two Sides of the Same Infrastructure Problem.
Your business has gaps on both ends — how new clients come in, and how work gets delivered once they do. One side breaks first. The other follows.
Operational debt builds from two directions at once.
On the front end — leads fall through because nobody knows whose job it is to respond. Intake works differently depending on who picks it up. Follow-up depends on whoever remembers.
On the back end — onboarding is manual. Handoffs get dropped. Delivery runs on informal coordination instead of system logic. The team spends time managing process instead of doing work.
By the time it shows up as a real problem, it is structural. Individual fixes don't hold because the architecture underneath is missing.
PROX builds that architecture — on both sides. In 30-45 days.
What Gets Built
Two structured implementation engagements — one for how clients come in, one for how work gets delivered.
Front-Office Infrastructure Setup
SERVICE 01 — PRIMARY
A structured consulting and implementation engagement for service businesses — intake, routing, CRM, communication systems, and follow-up workflows. 4–5 weeks. Hands-on build and full handoff.
Back-Office Infrastructure Setup
SERVICE 02
PROX builds the internal operational systems that turn closed deals into organized delivery. Onboarding, handoffs, internal workflows, and delivery automation for service firms.
After Implementation
Operational Retainer
The project builds the infrastructure. But your business keeps changing — new team members, new services, higher volume. The retainer keeps the system performing and expanding.
- — Monitoring and resolving system issues as they surface
- — Updating automations based on what your team actually uses
- — Improving routing, follow-up, handoffs, and reporting
- — Adding new workflows as the business grows
- — Adapting the system when your processes change
What Your Team's Involvement Looks Like
Your team's involvement is a few hours over 30-45 days. We do the work. You approve the decisions.
Every engagement starts with an operational assessment. We map your current structure before recommending anything.
We design the system architecture with you — full visibility into what gets built and why — before implementation begins.
Implementation is hands-on. Senior-led. Full documentation and handoff at close. Front-office and back-office engagements follow the same methodology.
Not sure which side needs attention first?
Book an operational assessment. 45 minutes. We review your current structure and give you a clear picture of where the system breaks down. You leave with a specific diagnosis — not a pitch.